Terms and Conditions

Welcome to Al-Meraj, a trusted name in premium stainless steel kitchenware manufacturing, proudly based in Pakistan. These Terms and Conditions govern your use of our website and any purchases made through it. By accessing or using our website, you agree to comply with the terms outlined below. If you do not agree, kindly refrain from using the website.

About Us

Al-Meraj is a local manufacturer of durable, stylish, and reliable kitchen products, including sinks, drainers, stoves, pipes, and other accessories, all crafted in Pakistan for Pakistani households and businesses.

Use of the Website

When using our website, you agree to:

Use it only for lawful purposes
Avoid any activity that harms the integrity or security of the site
Refrain from copying, reproducing, or distributing any content without permissio

We reserve the right to restrict access, remove content, or take legal action in case of any misuse.

Data Retention

We strive to keep all product descriptions, prices, and specifications accurate and up to date. However, occasional errors may occur. In such cases, Al-Meraj reserves the right to:

Correct pricing or product details at any time without prior notice
Cancel or refuse orders if incorrect information was used

All products are manufactured and distributed within Pakistan.

Orders and Payment

Placing an order on our website means you agree to purchase the item(s) listed under the terms shared. Once your order is received:

A confirmation message will be sent via phone or email
Payments can be made via bank transfer, mobile wallet, or cash on delivery (where applicable)
For large or customized orders, an advance may be required

We reserve the right to cancel orders due to payment issues or unavailability of stock.

Shipping and Delivery (Within Pakistan Only)

Al-Meraj offers delivery services across Pakistan through trusted logistics partners.

Standard delivery times range between 3–7 business days, depending on your location
Delivery charges may vary based on the size and weight of the product
All shipping costs and delivery timeframes will be communicated at the time of order confirmation

We are not responsible for delays caused by logistics partners or natural disruptions but will assist in resolving any issues.

Returns and Replacements

We want you to be satisfied with your purchase. Returns or replacements are only accepted under the following conditions:

The product is damaged or incorrect upon delivery
You notify us within 7 days of receiving the product
The product is unused and returned in its original packaging

Custom orders or specially manufactured products are non-refundable, unless faulty.

To request a return or exchange, please contact our customer service team directly.

Intellectual Property

ll designs, photos, text, and branding elements featured on this website are the property of Al-Meraj. Unauthorized use or reproduction is strictly prohibited and may result in legal action.

Limitation of Liability

Al-Meraj is not liable for:

Any indirect or incidental damages resulting from the use or inability to use our products
Installation errors or misuse of products after delivery
Delays or losses caused by third-party delivery services

Our responsibility is limited to replacing or refunding defective products under our return policy.

Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our business, services, or policies. It is your responsibility to check this page periodically. Continued use of the website signifies acceptance of the updated terms.

Governing Law

These Terms are governed by the laws of Pakistan. Any disputes will be handled under the jurisdiction of courts in Pakistan, and proceedings will take place in accordance with local laws.